FAQ
It's never too early to start looking for your dress! Our best advice is that once you start shopping, do so with the intention of finding "the one." If you try on dresses over a long period of time, the novelty can wear off and it can take away some of the magic. So the best time to start is when you feel ready to say *yes* if you fall in love with a dress.
Dresses typically take six to nine months to arrive once ordered, but don't worry if your wedding is sooner - we have plenty of dresses that can arrive quicker and a great selection available to buy off-the-peg too.
Yes, we always recommend booking an appointment. This allows us to dedicate one-on-one time to you and make your experience truly special. If you pop in without one, we may be with other brides and wouldn't want you to miss out on the full Serendipity experience.
We offer a range of appointment types to suit your needs:
- Classic Bridal Appointment: 1.5 hours
- Outlet Appointment (Loved Outlet): 1 hour
- Private Suite Appointment: 2 hours
- Bridal Soirée & Charcuterie Appointments (Weekdays only): 2 hours and a little more flexible with time if no one is booked in after you
Weekends are our busiest times, so we do have to stick to the timings more closely then. During the week, there's often more flexibility and extra time to relax and enjoy the experience.
Nothing special is needed - just come feeling comfortable! If you'd like to bring heels, feel free, but it's not essential. We have a plinth you can stand on to help visualise the dress length. Nudeunderwear can be helpful, but there's no requirement for any particular type of underwear.
It's so important to bring the people who matter most to you - those whose opinions you value and trust. Wedding dress shopping is a special and emotional experience, so choose guests who will support and celebrate you.
Different appointment types cater to different group sizes:
- Classic Bridal Appointments allow up to 4 people (including the bride)
- Other appointment types allow for 5, 6, or even 8 guests
Check our appointment guide to find the best fit for your party size.
We stock a wide range of sample sizes from UK 8 to UK 30. Most of our dresses are made to order, and many designers can accommodate sizes outside that range too.
Please don't worry - we've got you covered.
Nearly all wedding dresses will need some alterations, even when made to order, to ensure the perfect fit.