“The girls in the store were absolutely lovely. I could have got my dress from a store much closer to me, but I picked this store due to their amazing customer service and personality. They also went out of their way to help me get my bridesmaid dresses and head dress for the day. FANTASTIC.”
“When I was wedding dress shopping I was still living in London though getting married in Northampton and family lived there too. I had tried the perfect dress on with my friend on a Monday but I wanted to show my mum too. Lisa the shop owner agreed to open the shop later than normal to accommodate.”
As soon as I walked into the shop everything felt ‘right’. IT WAS THE ONLY DRESS SHOP THAT ACTUALLY MADE ME FEEL SPECIAL. I wasn’t looking forward to looking for a dress but at Serendipity they put me at ease. The whole experience was fantastic.”
“Serendipity is an amazing shop. The staff are so friendly, helpful and willing to give you all the time you need. They made me feel so comfortable and were always accommodating every time I popped in! Their service is above and beyond, all the staff were integral in making our day so very perfect.”
“Such a personal service from Lisa and her team, already recommended them to friends. Great service, above and beyond, definitely the best supplier in the county”
“Serendipity provided me with an excellent service from the moment I walked into the shop until 5 minutes before I walked down the isle! I couldn’t fault the staff, they were friendly, helpful and went out of their way to make me feel special!. An excellent service!”
“The team at all points were warm, welcoming and knowledgeable, fab range of dresses, range of prices too. Very interested in suiting right dress to what I needed, very accommodating and I have since recommended Serendipity to three other brides. I cannot fault their professionlism.”
“I picked out some dresses which were in the style I thought I wanted and was left a little dis-heartened when none of them suited me. Lisa walked into the dressing room area, looked at me and said ‘wait there’ went away and came back with ‘my dress!’ It was perfect!!!”
“After visiting a number do wedding shops in the area of Northamptonshire the warm welcome we had on arrival was amazing. We were made to feel very special and after coffee and cake and 3 and a half hours I found my perfect dress and bridesmaids dresses. Customer services just outstanding .”
“Lisa at Serendipity was absolutely incredible from start to finish. She made my dress fitting such a special and enjoyable experience and on the morning of my wedding she even came to fit my dress to make sure it fitted perfectly! She really cares about her brides and I’ll remember that forever”
Lisa made it possible for me to have my dream dress. She ordered it in for me without me ever having tried it on and was in constant contact with me. Their customer service is second to none and whenever I visited the shop they treated me as if I were family, I felt so comfortable in their company.”
“Lisa and all the team at serendipity brides were helpful friendly and nothing was too much trouble. I was really pleased with the service I received and would highly recommend them to other brides to be.”
“The staff were friendly, helpful, had time for you, they remebered your name! Following the new decor the cakes and coffee were very acceptable! I have and will continue to recomemend serendipty Brides!”
“Very knowledgeable & picked out the dresses that suited me the most. I wanted something different & a lot of the dresses in the shop were totally different to what I’d seen elsewhere. My mum is in a wheelchair & it’s always difficult for her to access shops but they made us feel welcome every time.”
“Absolutely fantastic shop. Loved every minute of buying my wedding dress – something I thought would be stressful. Brilliant staff and the most beautiful dresses. Staff went the extra mile to make me feel so special.”
“Extremely helpful and friendly staff. Easy to get to the shop. Very knowledgeable staff. Gorgeous setting. They made me feel like I was the only bride in the world. Thank you so very much for helping make my dream day come true”
“It has been the most amazing experince being looked after by serendipity. They helped me to find the dress I didn’t even knew existed. Throughout the whole process Lisa and here team were understanding, supportive and entirely professional. A real dream team.”
“I was provided with such an attentive and personal service at Serendipity, I really felt special as a bride (even though they probably see 100′s a week)!”
“Lovely bridal shop and I had been to many and this was the best for customer service and selection, they really look after me and I was very pleased overall, I have recommended to many of my soon to be bride friends”
“Gave me lots of time to try as many dresses as possible instead of rushing me out of the shop like many other places. Massive help was given when trying to track down a bridesmaid dress.”
“I couldn’t score less than 100, I would choose to work with them again. They stay in touch with you throughout, offer lots of reassurance, and if you have any problems, as I did, they do everything possible to help, at this stressful time a shop that goes the extra mile is really appreciated.”
““I went to find b’maids dresses as I had already bought my dress, but as I passed the shop window I saw ‘the 1′. Lisa was amazing & gave me some great advice. She could of easily pushed for a sale, but let me to try on the 2 dresses to see how I felt & 2b100% sure. I choose ‘the 1″ in the end!””
“Serendipity Brides could not do enough to ensure we were 100% happy with every step of the process. Even though our helper was heavily pregnant, she still went out of her way with everything. We were made to feel like we were the only bride getting married in the year, we had 100% attention.”
“I went into the shop the first time when I was being a bridesmaid for my friend and the staff were so accommodating to my friend and myself as a bridesmaid!. I am a larger lady and they didn’t treat me any differently than the other bridesmaid, making me feel just as important. This made my decision that I would happily buy my wedding dress from here. Just over a year later I walked back into the shop and was welcomed by my first name! The ladies had remembered me and once again made me feel as special as before!. The staff were fantastic, listening to my needs and taking everything into account that I wanted for my special day. The ladies kept me informed on the dress order and helped me to decide on my head wear also. Lisa helped me in my dress and calmed my nerves when it arrived and I was unsure! Lisa went the extra mile when I thought things were going to go wrong but Lisa stepped up to the mark and made my day as special as it could be! I would have gone into complete meltdown if it wasn’t for Lisa and her excellent team! An excellent service, with friendly, helpful and dedicated staff! If I could do it all over again then I would not hesitate to go back to serendipity brides.”